Grand Universe Lucca, Autograph Collection, Lucca

The hotel's rooms were quite charming with an old four-poster bed but covered in hideous flowers from floor to ceiling. The service was mixed, with some staff being friendly while others seemed sour. The location inside the city walls was perfect for exploring nearby cafes and restaurants, although noise from concerts could be an issue. The dining experience was basic with machine coffee and diluted fruit juice. The facilities were adequate, but some aspects could be improved.

I was pleasantly surprised by the cleanliness and comfort of the rooms, although they were a bit small. The friendly service added a nice touch to my stay, although it fell short of expectations. The location was ideal, providing a quiet escape while still being conveniently close to the train station. The dining experience was a mix of good and disappointing aspects. Overall, the hotel offers a comfortable stay with some room for improvement.

I had a wonderful stay at this hotel. The rooms were clean, comfortable, and spacious, overlooking the lively Piazza Napoleon. The location was perfect, within walking distance to the train station and surrounded by cafes and restaurants. The service was exceptional, with the receptionist being particularly friendly and helpful. However, the dining experience could have been better, and the coffee machine needed to be hotter. Overall, great value for money with a convenient and central location.

My stay at this hotel was overall pleasant. The room was spacious and typical of old Italian hotels, although the shower was not adjustable which was a bit inconvenient for me. The room was large, clean, and tastefully decorated, fitting the period feel of the hotel.